Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please note this is different from a 30-day money back policy, because this is a tangible product that cannot be repackaged and reused there are strict qualifications that warrant a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 
rubykm427@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at
rubykm427@gmail.com
Damage and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants, or supplements), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


**Please note, we cannot accept returns/refunds on SALE ITEMS or gift cards. **Please note failure to use product as directed, failure to work with consultant to achieve desired results or provide proof that product was used as directed does not qualify for a return or refund.**Please note we do not do returns/refunds if product was purchased through a installment option


Exchanges

If you would like to exchange your product for another product the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.